Inspection Services

**Changes to Building Permitting due to COVID-19 concerns**

Effective March 9, 2020

Permits that were set to expire on or after March 9, 2020 can be extended for the duration of the State of Emergency plus an additional 6 months. This is pursuant to the Governor’s Executive Order 20-52 and 252.363, Florida Statutes

252.363 Tolling and extension of permits and other authorizations.—(1)(a) The declaration of a state of emergency issued by the Governor for a natural emergency tolls the period remaining to exercise the rights under a permit or other authorization for the duration of the emergency declaration. Further, the emergency declaration extends the period remaining to exercise the rights under a permit or other authorization for 6 months in addition to the tolled period. This paragraph applies to the following: 1. The expiration of a development order issued by a local government. 2. The expiration of a building permit. 3. The expiration of a permit issued by the Department of Environmental Protection or a water management district pursuant to part IV of chapter 373.4. The buildout date of a development of regional impact, including any extension of a buildout date that was previously granted as specified in s. 380.06(7)(c).(b) Within 90 days after the termination of the emergency declaration, the holder of the permit or other authorization shall notify the issuing authority of the intent to exercise the tolling and extension granted under paragraph (a). The notice must be in writing and identify the specific permit or other authorization qualifying for extension. 

To take advantage of the extension, permit holders must notify the Inspection Services Department of their intent to do so in writing within 90 days of the termination of the emergency declarationThe declaration is currently scheduled to expire on Sept. 5, 2020. Thus, permit holders must notify Inspection Services of their intent to toll and extend their permits between Sept. 5 and Dec. 4, 2020. These dates are subject to change depending on whether Gov. DeSantis further extends the declaration of a state of emergency.

Effective Monday, March 30

Inspectors will no longer be conducting inspections in occupied dwellings or buildings. We are implementing a Remote Video Inspection (RVI) process that uses Skype or FaceTime platforms. It is the responsibility of the Permit Holder to schedule the inspection and conduct the video walk through. Please review the policy and be familiar with it prior to scheduling. This policy will stay in effect until the State of Emergency is lifted, and City Officials deem it safe for inspections personnel to conduct business. The IVR program will stay in effect as an option after this policy is terminated. Inspections on unoccupied buildings will continue, but the building should be clear of workers. It would be advisable to complete all trades prior to calling in framing and final inspections.

Effective April 1, 2020

Inspections services will no longer accept paper plans and documents pertaining to plan review. These must be in a pdf format and must be uploaded into the permit application during the upload portion of application submittal using the program. This is a permanent change and will stay in effect after the declaration of emergency is lifted.

In order to minimize City Hall employees from the risk of exposure to COVID-19, all walk-in permitting is hereby suspended until further notice. With the ability to create an online account through and submit a permit electronically, business will still be conducted as usual.

 All permit applications must be submitted electronically using Guidelines for creating an account and submitting online are available here.

If the permit requires plan review, original pdf files must be uploaded into the system during the upload portion of the application process. Paper plans are no longer being accepted as of April 1, 2020.

All documents such as NOCs must be uploaded into the permit application through the portal.

Contractor registration, new or renewal, must be a complete package submitted through the application portal or emailed to

All permits must be paid by credit card and printed from your online account and posted on the jobsite prior to commencement of work.

Customers, picking up paper plans only, must schedule an appointment and a staff member will come downstairs and provide the approved copy.

Owner-builder permits will also need to be submitted online. The required owner-builder affidavit will need to be done by appointment only and a notary will meet you on the first floor to notarize and witness the signature per Florida Statutes. Please call (850)436-5600 for assistance.

Permit extensions and request for renewals of expired permits must be submitted via email to

Requests for Certificate of Occupancy for permits issued prior to November 5, 2019 should be made by phone or email at inspections@cityofpensacola.comCopies of signed C/O’s will be emailed out.

Inspections for permits will need to be scheduled either online through the customer portal, or via telephone using the IVR system by dialing (866)957-3764 and choose option 5.

For all permit related questions please call Inspections Services at (850)436-5600.

For all customer portal and account questions please call My Government Online at (866)957-3764.


Inspection Services is ready to help you carry out your building ideas in order to promote the preservation, growth, and development of the City of Pensacola. We work in conjunction with other government agencies to ensure community safety and welfare. Please feel free to call or visit our office if you have any questions.

We recommend that you contact us before you begin to make improvements or changes to your property. We can help you anticipate all possible requirements and assist with the construction process, from plan review to on-site inspections, so you are confident the project is appropriately located, adequately designed and constructed.

Contact Information

For any questions in regard to building codes, please email Inspection Services Administrator Jonathan Bilby.

For any permitting questions, please email

For scheduling inspections for permits issued prior to November 5, 2019 please call (850)436-5600. Inspections for permits issued in MyGovernmentOnline, must be scheduled online by logging in with the user account at Inspections cannot be scheduled by email any longer.

Inspection Services converted to MyGovernmentOnline for our permitting and inspections on November 5, 2019. The link to the software program is available at

In order to attempt to provide better customer service for walk-in customers, and allow staff adequate time to complete online permits, Inspection Services will be changing our walk-in hours for permitting.  The office will close to the public at 12:30 PM each day, effective February 3, 2020. The new walk-in hours for Inspection Services will be 7:30-12:30.