The Communications Center is responsible for handling approximately 190,000 requests for service annually from the public. Telecommunicators tell officers when and where to respond to calls and provide information and support services as requested through such means as radio, telephone, and computer.
Communications personnel are also the primary public safety answering point for all 911 calls with the city. Telecommunicators work rotating shifts and are under direct supervision of two operations supervisors and a lieutenant.
A Communications Manager/Technician is also assigned to the section to provide technical and management information system’s support to the center and citywide 800 MHz radio system.
The Communications Section is supervised by Hope Lunsford. She can be reached by phone at 850-435-1938 or by email at Hlunsford@cityofpensacola.com.