Shared Micromobility

The City of Pensacola has operating agreements with two shared electric scooter companies, Bird and Veo to offer residents and visitors a new way to explore Pensacola. These companies are allowed to operate within the franchise area during a one-year pilot program.

Scooter guidelines and rules: 

Where Can I Ride:micromobility_area_Map ADOPTED

  • The electric scooters can be used on roads and bike lanes within the City of Pensacola franchise area
  • Riders are prohibited from riding electric scooters on sidewalks, but may access a sidewalk to park the scooter.
  • Riders are not allowed to ride on streets identified on the Franchise Area Map as No Ride Zone, which includes:
    • Cervantes Street from Pace Boulevard to N 15th Street.
    • North 9th Avenue from Chase Street to E Baars Street.
    • Garden St. from Pace Boulevard to N Alcaniz Street.
    • Barrancas Ave from Pace Boulevard to Garden Street.

Where can I park:E-Scooter Parking Areas Map

Riders are encouraged to park courteously, which means e-scooters should be parked upright at all times and don’t park in the middle of a sidewalk.

  • Riders are not allowed to park and end a ride on sidewalks identified on the franchise area map as No Park Zone, which includes:
    • E Intendencia Street from Palafox Street to S Alcaniz Street.
    • E Government Street from Palafox Street to S Alcaniz Street.
    • Palafox Street from Main Street to Garden Street. 
  • Scooters must be parked out of the way of pedestrians and never blocking:
    • Driveways
    • Accessibility ramps 
    • Sidewalk
    • Business or residential entryways 
    • Street furniture such as benches, parklets, reuse and recycling receptacles
    • Parking meters  
    • Parking kiosks
    • Fire hydrants
    • Parking spaces

Riders are not allowed to ride or park in exclusion areas as identified on the franchise area map, which includes all public parking garages, several private parking garages, and the Ferry landing. 

Hours of Operation:

Electric scooters are not operational and available for use between the hours of midnight and 5 a.m., Friday morning through Sunday morning.

OTher Safety Information:

  • Riders must be 18 years old and are encouraged to wear a helmet.
  • Maximum speed of e-scooters is 15 miles per hour.
  • Riders are required to obey all standard rules of the road. This includes riding straight and predictable, obeying traffic lights and stop signs, and yielding to pedestrians. 
  • Additional rules may apply. Please refer to the app for more information.

Bird E-Scooters


Bird currently operates e-scooters in more than 250 cities globally, and they have deployed e-scooters in the City of Pensacola franchise area as part of a one-year pilot program.

How do I use Bird?
Through the Bird Smartphone App, riders can see the nearest Bird scooter on a map, complete the safety tutorial and ride directly to their desired destination. Bird smartphone app

How much does it cost?

The cost for a Bird ride is $1 to start and a 39 cent per minute fee to ride.

Are there discounts available?

Yes. Bird offers the following programs that are available for all who qualify:

  • Community Pricing Program offers a 50% discount to low-income riders, Pell grant recipients, select local nonprofit and community organizations, veterans, and senior citizens. It’s designed to be the most inclusive micromobility discount program available anywhere. To sign up for the Community Pricing Program, download the Bird app, create an account, and email your proof of eligibility to access@bird.co.
  • Free rides to healthcare workers and emergency personnel To sign up, simply email a copy of your medical employee identification card along with your name and phone number to together@bird.co. Eligible riders will receive two free 30-minute rides per day for as long as it takes to help our communities to recover from the global health crisis.

How do I report an issue with Bird?

  • Community Mode allows anyone with a Bird account to report or provide feedback on vehicle-related issues such as poorly parked or damaged vehicles in their area. When a report is submitted, a member of the bird team is assigned to correct the issue. Anyone can access community mode by tapping the yield sign on the bottom left of the Bird map.
  • If a resident has questions or concerns about the e-scooters the company can be reached at 1-866-205-2442 or hello@bird.co. More information about the company can be found on their website (www.bird.co) and on their blog (www.bird.co/blog)
  • E-scooter issues can also be reported through City of Pensacola 311. 

BIRD CUSTOMER SURVEY

Click here to see the results of a customer survey conducted by Bird from October through November 2021.

BIRD STATS 

(Approximate totals since July 19 launch)

  • RIDES: 112,128
  • MILES RIDDEN: 271,359
  • CO2 LBS SAVED: 81,998


Veo E-SCOOTERS


Veo currently operates e-scooters in more than 30 cities nationwide, and they have deployed e-scooters in the City of Pensacola franchise area as part of a one-year pilot program.

How do I use Veo?
Through the VEO SMARTPHONE APP, riders can see the nearest Veo scooter on a map, complete the safety tutorial and ride directly to their desired destination.

How much does it cost?

The cost for a Veo ride is $1 to start and a 39 cent per minute fee to ride.

Are there discounts available?

Yes. Veo offers the following programs that are available for all who qualify:

  • VEO ACCESS PROGRAM to individuals eligible for federal, state and local assistance programs. 
  • Riders can use the promo code VEOXPNS for $10 riding credit during the initial launch period. 

How do I report an issue with Veo?

  • Mechanical issues, inappropriate parking and other questions or concerns can be reported through the Help Center in the VeoRide app, at 855-836-2256 or hello@VeoRide.com
  • E-scooter issues can also be reported through City of Pensacola 311.