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CP Test

1 Alert
November 22, 2019 10:48 am

Testing Alert

Trying to make a banner work on a non home page (Port, Parks, Osceola Golf, etc.)

Emergency Alerts

1 Alert
December 9, 2019 11:48 am

The City of Pensacola is experiencing a Cyber Incident

City services have been impacted, including:

- City emails and phones
- 311 customer service
- Online payments including Pensacola Energy and City of Pensacola Sanitation Services

*911 and emergency services are NOT impacted and continue to operate*

Read On...

Latest Update:

December 12, 2019 2:12 pm

Cyber incident UPDATE 11 a.m. Thursday:
- Online bill payments for Pensacola Energy and Sanitation Services are now available.
- Pensacola Energy is operational, but the call center is not fully restored yet.
- The majority of our servers are restored, and IT is working to get computers up and running in each department.
- We are currently in an assessment and recovery mode, and IT staff continue to work diligently to check all computers and fully restore our network.
- We can confirm that this was a ransomware incident, but cannot provide additional details due to the ongoing investigation.
- Email servers are back online, so city staff have limited access to emails.
- Most city landlines have been restored.

Thank you everyone for your patience as we work to restore our network and city services.

Weather Alerts

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