Why has it taken so long to notify me?

Once the city learned of this issue, we immediately took steps to investigate the incident and determine the nature of the incident and scope of the information that was potentially accessed. We also engaged LifeLock to provide credit monitoring and identity theft protection to impacted individuals, which took time.

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1. I received a letter in the mail about the cyberattack. Is this legitimate?
2. I received a letter and would like to take advantage of the free year of LifeLock Defender™. How can I do that?
3. I tried to activate my free year of LifeLock Defender™ using the access code in my letter, but it is not working. What should I do?
4. Was my financial and personal information compromised?
5. How did the city obtain my data?
6. What actions have been taken by the city in response to this incident?
7. Has anyone experienced fraud or theft as a result of this incident?
8. Why has it taken so long to notify me?